FAQ

CHECK-IN /CHECK-OUT

Check-in starts from 1 PM onwards. Our reception is open 24 hours so you are free to check in anytime after 1 PM. If you reach our hostel before 1 PM, feel free to drop off your bags with us and come back to check-in after 1 PM.
Check-out closes  by 12 Noon.

Our standard check in time is 1 PM and our check out time is at 12 Noon.

If you arrive 1-2 hours earlier,  an early check-in is possible subject to room availability at the time of your arrival, as it all depends on the departure of the previous guest and subsequent cleaning of the room. Else, we do have storage spaces for early check in guests, so you can leave your bags with us and go off to enjoy the day.

Guests will have to check out by 12noon, otherwise, the SGD$10 key deposit will be forfeited.

If you are arriving past midnight, you are required to book for the night before (e.g: if your flight lands into Singapore at 1AM on 15 June, you will need to book for 14 June too), as the booking is valid till 12 Noon.

Our reception is open 24 hours daily. Therefore, do not worry if you are coming in late.

Where possible, we request guests in shared dorm rooms to check in  before 10:00 PM or after 8:00 AM as other guests who are sleeping in the same dorm may be disturbed by your arrival. 

ROOMS /ROOM TYPES

Sharing of beds are not allowed, however extra bed can be provided upon request, at additional cost.

Guests who have booked a bed in the shared room will only have to pay the cost of the bed he/she occupied. The rest of the beds in the room will be shared by other guests. Dorm rooms range in size from 4 bed to 8 bed dorms. Staying in a dorm is a great, budget friendly option and the best place to stay if you’re looking to meet new people and make friends.

Guests who have booked a Family room / private room, however, will have to pay the total cost of the number of beds in the room. For example, guests who have booked a private 6 bedded room will have to pay the total cost of 6 beds in the room. . If you don’t fancy sharing with people you don’t know, this is the option for you . The room is exclusively for your own occupation.

We are one of the biggest hostels in Singapore having different room types with capacities of  2 beds / 3 beds / 4 beds / 5 beds / 6 beds / 8 beds in a room

All our room types comes with either ensuite bathrooms or shared bathrooms, to suit the needs of all customers.

PAYMENTS

Our policy is to collect full payment of the stay at the time of check in, we will not check in guests who are unable to pay. Payment will be in Singapore dollars only. In addition, a S$10 fully refundable key card deposit will be collected. We prefer to accept payment in cash in order to minimise transactions costs for our guests.

However, if you prefer to pay by card instead, we accept both credit and debit cards (VISA, Mastercard only). All credit card transactions (apart from deposits paid during reservation via our website’s booking portal) are subjected to a 5% bank surcharge.

There are cash machines (ATMs) around our hostel,  at  MRT stations and at the airport, so you will have no difficulties securing cash for payment. A money changer is also located nearby .

AMENDMENT / CANCELLATION POLICIES

If you’ve booked a fully flexible rate you can cancel up to 48 hours before arrival. If you’ve booked a non-refundable rate (our cheapest rates) then it’s not possible to cancel your booking. See our Terms & Conditions for more information on the different kinds of rates.

FACILITIES

We do not have parking at our premises, however there is street parking just in front of the hostel and the front desk can assist you. Parking rates are approximately S$1.20 per 1 hour on weekdays. Night parking is Free.

Yes we do help our guests store their luggage before they check in or after they checkout on a complimentary basis, if the collection is made on the same day.

However, if the collection is made on another day, please note that there is a nominal fee of $3 per luggage per day for the storage service.

We are a family  & Children friendly hostel. Children of all ages are accepted in Private rooms, while staying with their parents/ guardians.

Only one child below 3 years old is allowed to stay for FREE, while sharing the bed with the parent. For older kids, an individual bed space has to be booked.

Sorry, we are strictly a no smoking inside the hostels! If you enjoy a nicotine fix every now and then, you’re welcome to smoke outside the hostels, at our smokers corner.

BREAKFAST

Yes, all guests are provided unlimited Buffet breakfast consisting of bread toast, 3 types of spreads & toppings, fruits, tea & coffee.

In addition, microwave oven, hot water dispenser, refrigerator are also available. A mini provision shop also functions in the lobby area for 24 hours.

TRANSPORT & TOURIST ATTRACTIONS

From the Singapore Changi Airport, you may reach our hostel either by ‘Airport shuttle bus’ / Taxi. / MRT (Tube train/ Metro/ Subway)

  1. For the ‘Airport shuttle bus’, please approach the “Airport shuttle service” counter in the Changi Airport terminal. They only charge SGD 9.00 per person for the service and will drop you right in our door step. This service operates 24 hours.
  2. The taxi fare from the airport to our hostel would be around SGD 20.00.
  3. Airport MRT is located at the terminal 2. From the Airport you may alight at Tanah Mehrah station (Station EW4, 2nd station from airport) to transfer to the city bound train (Joo Koon). Alight at Outram Park station (EW16) and switch to North East line train for the MRT to Farrer Park (NE8). Take Exit G from inside Farrer Park MRT and take 4 min walk along the Serangoon road towards the Balestier road to reach Mitraa Inn @Serangoon.Alternatively, we do provide airport transfer for a flat fee of SGD 50.00 Nett per trip an additional SGD 10.00 will be applicable for midnight transfers from 10.30PM till 07.00AM
  4. Grab / Gojek – You may Download the Grab or Gojek app on your mobile phone to connect with drivers within minutes.

All Singapore Attraction tickets, such as Universal Studios, Singapore Zoo, SEA Aquarium, Sentosa attractions, Gardens by the Bay are available at our reception at discounted prices for our guests.

Singapore Tourist Maps are available in our Lobby for Free. Please pick up one or approach our friendly receptionist for any assistance.

Bus Tickets to different places in Malaysia such as Kuala Lumpur, Malacca, Perak and as well as to Thailand can be bought at our reception itself.

Singapore has an extensive and efficient public transport system, supplemented by numerous reputable taxi companies. The recommended ways are as follows:

MRT TOURIST PASS
The MRT (trains) and buses are the most cost-effective way to travel around Singapore. However, if you plan on making multiple trips in a day, the cost will be rather more.

We suggest you to consider the MRT Tourist Pass if you intend on making multiple trips in a day. The MRT Tourist Pass covers all train rides and most bus rides within the validity period of the pass (This is especially useful if you are going to further away attractions like the Singapore Zoo or the Jurong Bird Park). Also, there are discounts available at certain attractions if you present your MRT Tourist pass.

To refer to a comprehensive map which includes all the MRT Lines, please click here. Alternatively, you can find hardcopy maps on display at all MRT Stations.

CITY SIGHTSEEING BUSES (HOP ON HOP OFF BUS)
You get to enjoy unlimited rides on the Yellow, Red and Green Lines within the validity period of your ticket.
Please feel free to consult our friendly receptionist for more information regarding the routes and our discounted rates.