Privacy Policy

To make any room reservations at Mitraa Inn, please call +65 639 63317 (24 hours) or email to mitraa.hostel@gmail.com

By proceeding with the reservation, you accept and agree with Mitraa Inn (the Hostel) that the reservation, if accepted by us, shall be on the terms and conditions as follows:

RATES

  • Rates are quoted in Singapore Dollars and are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
  • In the event, you complete a booking based on a rate that has been incorrectly posted, the Hostel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.

CHECK-IN AND CHECK-OUT TIME

  • Check-in time is from 1:00pm and check-out time is by 12:00pm.
  • A passport is required at check-in.

EARLY ARRIVAL AND LATE DEPARTURE

  • Should you arrive at the hostel prior to the normal check-in time, you are welcome to store your luggage and chill out with us until your bed/room is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
  • Late check-outs are available on request subject to bed/room availability and occupancy level.
  • Please check with our friendly crew at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm.

PAYMENT
30% non-refundable deposit to be paid for confirming the booking.
Balance of remaining 70% at the time of arrival.

CANCELLATION POLICY

  • Cancellation of and/or amendments to your reservation must be made 48 hours prior to your arrival date.
  • Cancellation or amendment made within 48 hours of arrival will incur a cancellation fee of one night’s bed/room charge (inclusive of any applicable prevailing government tax).
  • In the event of no-show, in case of no-show, the total price of the reservation will be charged.
  • For promotional rates, bed/room(s) will only be secured once full payment is made; otherwise no bed/room(s) will be blocked and a no refund policy applies: Any cancellation, modification or in the case of no-show, the full amount of the reservation will be charged.

FURTHER INFORMATION

  • No smoking is allowed anywhere inside the hostel, please proceed to the designated smoking area to smoke. Check with our friendly crew and they will be pleased to direct you to the designated smoking area.
  • All hostel information that is published on our website is current and is subject to change without notice. No liability is accepted for facilities which are temporarily not available, under renovation or not suited to individual tastes and preferences.

GENERAL PROVISIONS

  • By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hostel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.
  • The Hostel may, at its absolute discretion, cancel the reservation if the Hostel is of the opinion that the reservation information provided is falsified or incomplete.
  • The Hostel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
  • You shall indemnify and hold the Hostel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
  • The Hostel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hostel.
  • The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of the Republic of Singapore.